Policy
If any customer wishes to return full or partial order, we will gratefully entertain returns and exchanges as per the return and exchange policy. The detail of the policy and return procedure is as under:
Time Limit
All customer exchanges shall be entertained within 15 days of purchase. After the expiry of the time limit, we apologize to accept any exchange.
Returns & Exchange
We are offering the facility of exchange services in case a customer has received a defective product(s) or not in accordance with our customer’s specifications & expectations.
1. Items that can be returned includes the following:
- The purchased item(s) must be complete and intact which is being returned. It should be in accordance with per detail mentioned in Product Re-Packing
- Item(s) packaging should be flawless and intact
- The purchased item(s) should not be used which is being returned
2. Items that cannot be returned includes the following:
- If the product is not complete or if even a single item is missing
- If the product is customized according to size, style, and fabric
- If the product get discolored, emitting perfume scent or body orders and got damaged even a bit
- All accessories are final sale, returns & exchanges are NOT possible on any accessory
- Due to hygienic reasons, undergarments products are not returnable
- The discounted sales item(s) can’t be returned
- Item(s) returned after the expiry of the time limit.
Product Re-Packing
The customer needs to ensure safe packing (along with purchase invoice price tags, labels, original packing, freebies, and accessories) before reshipment.
Return Process
- All returns must be sent to XM - DHA, H-Block Commerical, Phase 1, Near Masjid Chowk, 3rd Floor, Above KFC, Lahore.
Customer Service Desk
For further queries about exchange and return, Please contact our Customer Service Executive at Phone # 03062720417 from 9:00 am to 05:30 pm, (Monday - Friday)
Note:
We reverse the right to change the “Return & Exchange Policy” without any prior notification.
